General Membership FAQs

How can I join?

Method How To Payment Accepted
Online Click here Visa, Mastercard
Phone 1300 RENEGADES Visa, Mastercard
At match Membership Hub (outside Gate 5 of Marvel Stadium) Visa, Mastercard, Eftpos, cash
Mail CitiPower Centre - Junction Oval, Lakeside Drive, St Kilda VIC 3182 Visa, Mastercard, cheque, money order

Can I pay my membership off across the season?

Yes! We now have 4 monthly installment options, please speak to your mates in Membership to organise.

When will I receive my membership pack?

If your membership has a pack it will be sent from early October 2019. Please allow up to 10 business days to receive your pack in the mail after purchase.
Please note: if you have purchased a Member Cap, this will arrive separately.

Who is classified as a concession and junior?

Junior: Anyone aged between 5 - 15 years as of 01/12/2019. Children under 5 years of age are not required to purchase a membership so long as they enter the venue with a parent or guardian who is a member, however they must not occupy a seat. If a seat is required for a child under 5 years, a junior membership/ticket must be purchased.

Concession: Valid concession types are as follows:

  • Holders of a Pension Card (issued by Centrelink, Department of Health and Community Services, Department of Community Services, Department of Human Services). Pension types include; aged pension, disability support, war veteran, single supporting parents, disability carers, war widows, TPI pensions.
  • Carers Card
  • Full time secondary school students
  • Full time tertiary students
  • Health Care card holders

Proof of concession must be available when entering venue (with valid expiry date).

How many members are on a family membership?

Family memberships are available in multiple combinations, but must contain two adults, with a minimum of one junior. Families can contain a maximum of three concessions. A total of six members are permitted on a family package. Family options are therefore available for the following:

  • 2 Adults, 1 junior
  • 2 Adults, 2 juniors
  • 2 Adults, 3 juniors
  • 2 Adults, 4 juniors
  • 2 Adults, 1 junior, 1 concession
  • 2 Adults, 1 junior, 2 concessions
  • 2 Adults, 1 junior, 3 concessions
  • 2 Adults, 2 juniors, 1 concession
  • 2 Adults, 2 juniors, 2 concessions
  • 2 Adults, 3 juniors, 1 concession

What happens if I lose my membership card?

A new card can be issued at a replacement subject to a replacement fee of $5.00. Please contact 1300 RENEGADES (1300 736 342).

What is the refund policy?

Refunds may be offered at Melbourne Renegades discretion; however full refunds will not be available after the commencement of the season. Refunds are not available for a change of mind. Please see our membership terms and conditions for further information.

Member Seating

Do I have access to Geelong match(es)?

Geelong Membership holders
Yes, each member will be allocated a Members only seating area for this game.

Champions Members
Yes, each member will be allocated a Members only seating area for this game.

Access Red Members
Yes, general admission entry only (subject to capacity). Members are encouraged to arrive early to avoid disappointment.

Double Up Members
No, however you can purchase tickets through the relevant ticketing agent (details TBC).

12th Man Members
No, however you can purchase tickets through the relevant ticketing agent (details TBC).

How do I nominate my seating preferences for Marvel Stadium? (Champions only)

Members will now have the ability to choose their seats when purchasing a Champions membership (for renewing Champions members, you will be given the option to keep your seats from BBL|08, provided you purchase by 11:59pm on 2 September 2019)
Important: Champions members MUST renew before 11:59pm on 2 September 2019 to retain the same seat as last season.

When is the deadline to renew my seat? (Champions only)

Champions members with a reserved seat from BBL|08 will need to renew their membership by 11:59pm on 2 September 2019 to retain their same seat. After this date, all non-renewed seats will be made available to new Champions members.

If I don't have a reserved seat, where can I sit?

Members with GA access to Marvel Stadium (Access Red and Double Up) can sit in any public GA area on Levels 1 and 3. Members with the Level 1 members upgrade can sit in the member-only GA area which is located on Level 1, Aisles 5 - 10. This area is subject to capacity. Please note there will be no public GA seating on Level 1 at the Renegades home derby.

Can a non-member sit in the reserved member seating bays with me?

No, the seats in the member-only bays (Level 1, Aisles 5 - 10) can only be accessed by members who have the Level 1 Members bay upgrade. This is located on the back of your membership card should you be eligible!


Where can I purchase Renegades merchandise from?

Online: Click here to visit the Renegades Big Bash Online Store.
In Store: Rebel Sports, Amart Sports, Podium Sports, Greg Chappell Cricket Centre.
At match: Merchandise outlets will be operating at Marvel Stadium and Geelong on match nights. Members receive a 10% discount on all full priced merchandise purchases at the online store and at matches (by showing your membership card). To redeem online simply enter the discount code (found in your confirmation email) when prompted upon checkout.

Can we attend training sessions?

Public training sessions will be listed on the Renegades website once confirmed, closer to the start of the season. Access to the Renegades Members-only closed training session will be communicated to eligible members closer to the event date.